Shipping & Returns
PICK UP & SHIPPING POLICY
Scoops n' Bites products are handcrafted fresh and made to order, same day shipping is currently NOT available.
Orders are accepted through website or e-mail. We accept Interac e-transfer to scoopsnbitesto@gmail.com or payment through Stripe(via website).
DELIVERY is available in GTA every Monday with minimum order of $40, plus a standard delivery fee of $5.00. Delivery window time is 2:00-5:00PM. Customers are responsible for checking that all delivery information are correct before submitting an order.
PICKUP for small desserts are available every Friday and Saturday at Ensanemada located at 880 Ellesmere Rd, Unit 2, Scarborough, Ontario, M1P 2W6 from 1:00-3:00 PM. Please note that this is a physical store and orders not picked up at the designated time will not be held.
Custom Cake orders are available for PICKUP at 8 Kingsbridge Crt, Toronto, Ontario, M2R 1L5 or DELIVERY available within 10KM radius from our area for $10.00 standard fee from Tuesday-Friday, 10:00AM- 12:00NOON.
We are CLOSED on SUNDAYS
NOTE: CONDO/APARMENT BLDGS
We will contact you prior and upon arrival. For health and safety reasons, we avoid going elevators and inside the building. Please make sure someone is home to pick up your package. We are not responsible for lost, stolen or damaged goods after delivery. Thank you for your kind understanding
Return & Exchange Policy
Thank you for shopping at Scoops n' Bites!
Once orders are processed and confirmed, there will be NO modifications or cancellations allowed. Please don't submit your request until you're 100% sure with your order.
There will be NO returns, exchanges or refunds on perishable items. We always ensure the highest quality of service prior to delivering your products. In the event that an error is made on our end, please don't hesitate to contact us and we will do our best to remedy the situation.